Solutions
Edigin's Enterprise Solution consists of a fully integrated suite of products from simple call recording to capturing and analyzing the entire customer interaction.
Support
We want our customers to have access to new versions of our software so they can keep current with all the latest features. Both our Gold and Platinum support packages come with free software updates and our customer support site allows instant access to the latest downloads.
We also like hearing from our customers. Whether it is a feature request, question on how to use the product, help with an update, or submission of a trouble ticket, we provide three easy ways for our customers to contact us:
- Call 877-237-5151
- Email support@edigin.com with details of the request or issue
- Login to the Customer Support Center and submit a ticket, question, or feature request.
Support links:
- Join a WebEx meeting in progress.
- Download the CrossLoop Free support tool.
The only difference in our Gold and Platinum plans is the hours of the day you can get support. Platinum include 24/7 support where Gold provides 8am to 5pm support. To top it off, our Gold support is free the first year.
Professional Services
Most recording installations do not require custom integration, but if you have a unique environment that requires something special, our engineering team can provide you with a custom integration. We will quote you a fixed price on any project.
Although our products are extremely intuitive and easy to use, we offer both Web based and on-site training. Just ask your sales representative for a quote.
Installation
Both onsite and do it yourself installation are an option with our products. Onsite includes a factory trained technician arriving at your location to install the system and provide training. The do it yourself option allows you to use an in-house technician or your local phone vendor for the hands on portion of the install while we offer training via internet. Our Customer Support Center provides all the online documentation you need to wire and configure your new system.