The SVRX recording and quality monitoring system allows you to efficiently increase your agent productivity by monitoring real-time agent activity, evaluating customer interactions, and training. There are numerous recording systems in the market today. To separate the SVRX from the competition we deliver the entire user, manager, and administrator toolbox in a single intuitive interface that is browser based.

This interface includes access to:

• Voice recordings
• Screen recordings
• Agent performance dashboards
• Agent evaluation, training and testing
• Report builder
• Administrator tools

All of these areas are privilege based and password protected.

Supporting every VoIP, digital or analog environment, the SVRX delivers one of the most flexible systems on the market. Additionally, the SVRX supports MySQL and SQL Server, making database integration simple and internal database support a snap. These are just two examples of the superior design of the SVRX; delivering reliability, scalability, and flexibility in a feature rich package that is extremely easy to use.