Overview
Most integrations allow for a rich feature set.- Full time recording
- Recording on demand
- Centralized recording and quality assurance
- T1/E1/PRI recording
- Digital station recording
- Analog trunk or station recording
- VoIP recording
- G.711, G.722, and G.729 codec support
- Supports multi-site architectures
- Provides investment protection
- Allows you to easily expand your system
- Screen capture with up to three screens
- Integrated quality monitoring and training
- HTTP and DLL based SDK integration
- Provides PCI Compliance on sensitive data
Integrated Recording
Edigin has developed call recording and quality monitoring solutions for the vast majority of communication system including: Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco, EADS, eON, Ericsson, Fujitsu, Intertel, LG, Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips, Realtis, Rockwell, Samsung, Selta, Siemens, ShoreTel, Tadiran, Telrad, Toshiba. The SVRX recording solution integrates with communication Systems to capture all required communications and related call details. The SVRX supports multi-site distributed architectures as well as redundant environments, has integrated screen capture, agent evaluation and coaching, and customizeable analytics.
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The SVRX supports passive tapping of T1/E1 and analog trunks, digital stations for the systems listed above, analog stations, and port mirroring based recording of VoIP. VoIP supported protocols include: Cisco skinny, H323, MGCP, SIP stations, SIP trunks, Nortel UniSTIM.
Recording on Demand
The SVRX supports Recording on Demand using three separate methods:
- Phone key presses
- The SVRX Web based monitoring dashboard
- An installed SVRX client application
Recording on Demand also supports two modes of recording:
- Toggle mode which allows the recorder to be turned on/off at any time
- Entire call mode will record the entire call no matter when in the call the record request was made.
VoIP Recording
Port mirroring (span) packet sniffing technology is used to record VoIP phones. Call control packets as well as RTP audio are recorded. Edigin has worked with vendors to decode the proprietary information in the call control messages to record enhanced information about calls such as caller ID that shows up on a display and call direction.
Edigin's patent pending ALGR technology allows the SVRX to record remote employees that are connected to the phone system through a Session Boarder Controller (SBC). By mirroring the data going in/out of the SBC into the recorder, we are able to uniquely record calls from a public data stream. This is impossible for other recorders to do because all other recorders rely on getting the MAC address of the phone in the packets to record it and it’s not available in a public network.
Traditional Recording
For customers using analog or digital stations, the SVRX supports passive wire tapping to record those phones. Audio is recorded as well as some addition information from the display of the phone that could include callerID.
In circumstances where it makes more since to record T1/E1/PRI lines, the SVRX support a passive tap of the circuit. With T1/E1/PRI recording, calling and called party and call direction are captured even without CTI link integration. CTI Link integrations may be available on some systems.